Why chose Spider Techs?
Spider Techs eliminates the hassel of going down to a rapair shop and waiting on the technician to repair your device. Our certified Spider Techs come to your location. While Spider Tech repairs your device, you are going about your business.
What is the technicians ETA "Estimated Time of Arrival"?
Our Spider Technicians are on-call and standing by for your service request. Following your service order, we estimate that we can have a technician at your location within an hours time.
How much time does it take for a repair?
Generally, for most devices and most issues, the repair itself may take anywhere between 20-30 minutes. However, there are cases where the device must be sent to the lab to be repaired properly and this might take a couple of days.
Which payment methods do we accept?
We currently accept the following payment methods. Cash, PayPal, Visa and Mastercard. Unfortunatly, we do not accept American Express, Discover, Checks, and/or Bitcoin. However since we do accept PayPal, you may make a payment with your American Express or Discover card via PayPal.
How can I trust a Spider Tech?
We form a background check on each technician before we hire them. This background check consists of any criminal records. Our technicians are certified with technical experience in the trade. All of our Spider Technicians are obligated to follow our code of conduct which is to provide all customers with courtasy and professionalism.
Will I lose my AppleCare+ Warranty?
Apple may chose to void your AppleCare+ warranty should a repair be done be a non Apple Tech. Remember that Apple only offers coverage on hardware and not labor for 1 year and telephone support for 90 days. This can be extended to 2 years hardware and 1 year telephone support with the purchase of AppleCare+ for $129. However, you are limited to 2 incidents and must also pay a deductable anywhere from $29 to $99 to have your device repaired.